Who we are
Overview: about the EBRDWho we are
Overview: about the EBRD
Learn about the EBRD's journey to investing more than €210 billion in over 7,400 projects.
What we do
Overview: how the EBRD operatesWhat we do
Overview: how the EBRD operates
Through projects, business services and involvement in high-level policy reform, we're doing more than ever before.
Work with us
Overview: how you can work with the EBRDWork with us
Overview: how you can work with the EBRD
We draw on three decades of regional knowledge and financial expertise to tailor our products and approaches to each client's needs.
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Complaints can be submitted by individuals and civil society organisations who have been, or may be, harmed by an EBRD Project. Learn how to submit here.
The virtual registry lists complaints registered from 1 July 2020 and legacy cases active at the time. All case related documentation is available here.
The Independent Project Accountability Mechanism (IPAM) addresses concerns raised by project-affected people and organisations in relation to obligations of the Bank as per the Environmental and Social Policy (ESP) and Access to Information Policy (AIP). IPAM reports directly to the Board of Directors and is independent of Bank management.
This function supports complainants and clients in finding consensual solutions to the concerns raised. IPAM acts as a third party facilitator.
This function determines if the EBRD has complied with its ESP and AIP related to project concerns raised in a complaint. IPAM acts as an independent investigator.
IPAM conducts outreach among internal and external stakeholders to ensure that the scope, functions and activities of the mechanism are known and understood.
IPAM routinely shares lessons learned and offers guidance based on case insights, experiences and evidence.
Policy Review Process
In April 2025 IPAM initiated the review of the Project Accountability Policy (PAP).
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Reports and other Resources
Also includes Project Accountability Reports and PCM Reports first published in 2010
IPAM annually prepares a report describing the cases managed during the year and their outcomes. It also summarises outreach activities undertaken, key trends and/or systemic issues that can help the Bank learn from case experience.
For more information on how to submit a complaint and the IPAM process write at:
For any other matters:
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